For Custom Orders
Please send a detailed email outlining your request to:
All custom orders will be considered final sale.
- Please understand that all orders are custom and one of a kind and may require 4-6 weeks to ship, depending on the current volume of orders.
- Orders require a 50% non-refundable deposit with the balance due prior to delivery.
- Orders are non-refundable and exchanges may be made at the sole discretion of Mittl Ceramics.
- The buyer is responsible for all costs associated with shipping.
While unlikely, if your piece is damaged during shipping, please notify us at firstname.lastname@example.org within 2 days of receiving product with a picture of alleged damaged. It is within Mittl Ceramics' sole discretion to determine shipping damage. If you feel you have received a defective item, contact us immediately with a description of the issue. Mittl Ceramics may, in its sole discretion, determine defectiveness.